Sometimes this is okay, but generally you want the experience your company offers to be the same for every customer and every agent.
Automation allows you to set up standard responses that agents can choose from to offer answers to questions and issues.
Instead of each person having to come up with their own way to answer a common question or problem, they can simply choose one from a generated automatic list of suggestions.
This ensures that every customer interaction is rcs data russia consistent, the experience is predictable, and customers always know what to expect.
Make it easy to give feedback
Automation can also make it easier and more convenient for customers to provide feedback to a business.
Customer Feedback
You can set up feedback forms or surveys to be automatically sent to customers after they take a certain action. This can be sent via email or a survey pop-up can appear on the screen.
This makes it very easy for customers to leave reviews and gives them the opportunity to do so while their experience with your company is still fresh in their minds.
Yes/No Form Command The feedback questionnaires you request can usually be customized to find out anything you want about your customer service experience.