Safety first, always offer them an emergency exit
It’s a matter of business etiquette: offer them a clear way to exit the session with the Bot. The psychology behind this practice is that the user will always have the option to end the session with the Bot and talk to a real person, building trust and comfort at the same time. This advice also applies to the world of UX and a good designer should always keep it in mind.
+1
It may be that they followed the entire process and the Bot converted the customer, or maybe they played with it for a while and left without buying anything, it doesn't matter, you should always be grateful for the time they invested in you.
Conclusion:
If you have ever considered having a Chatbot to serve your customers, my advice is…. Do it! It is well ig data worth the time and effort, and you will also have a customer service agent specialized in your business working for you 24 hours a day. Plus, with the hype surrounding this technology, it is very unlikely that your Bot will become obsolete for a long time.
Always thank them for their time
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