Lack of tools to track requests and monitor performance.
Staff under pressure due to poorly distributed workloads.
Strategies Implemented
Adopting HubSpot has allowed GMV to completely rethink its approach to post-sales, introducing automations and innovative tools to better satisfy customers
The image presents an cyprus mobile phone numbers infographic that summarizes Yourbiz's interventions on GMV's Hubspot platform to optimize post-sales service
Hubspot for Customer Care
Implementation of digital forms with QR codes on machines sold to facilitate assistance requests.
Email integration with HubSpot to automatically generate tickets and track their status.
Feedback surveys to continuously improve service and workflows for automatic operator assignment.
Spare Parts Management
Creation of a dedicated pipeline for ticketing and spare parts sales.
Track active guarantees to avoid errors and delays.
Automation in the creation of sales opportunities related to spare parts.