In telephone marketing, one of the most
Posted: Sat Jan 25, 2025 8:34 am
Train the team before calling again, don't rely on talent and experience alone. Any professional needs to remain in a constant movement of evolution, which involves training programs and specific training. In the case of telephone sales, it is essential to train the team to use the appropriate terms, triggers and tone of voice. The idea is to transmit the brand identity through the salesperson who has the role of following the values, missions and vision of the company.
used training sessions is called role play, which consists bc data malaysia user list of simulating calls. Each training session may involve salespeople calling each other or pre-designated managers. Those assigned to role play the customer must be prepared to make objections and comments that fit the profile of the audience. In this process, the performance of salespeople must be observed in the face of each challenge and, subsequently, other improvement sessions must be carried out.
Simplify the information presented if it's already difficult to retain someone's attention on the internet, imagine on a phone call. For this reason, it is essential that training and routing processes find ways to simplify the information presented, leaving space only for those that can generate a real impact on the customer. Therefore, the ideal is to get straight to the point, leaving aside information that could be relevant on other channels, but which, on the phone, only serve to take up time and distract a person during the call.
used training sessions is called role play, which consists bc data malaysia user list of simulating calls. Each training session may involve salespeople calling each other or pre-designated managers. Those assigned to role play the customer must be prepared to make objections and comments that fit the profile of the audience. In this process, the performance of salespeople must be observed in the face of each challenge and, subsequently, other improvement sessions must be carried out.
Simplify the information presented if it's already difficult to retain someone's attention on the internet, imagine on a phone call. For this reason, it is essential that training and routing processes find ways to simplify the information presented, leaving space only for those that can generate a real impact on the customer. Therefore, the ideal is to get straight to the point, leaving aside information that could be relevant on other channels, but which, on the phone, only serve to take up time and distract a person during the call.