They may still change their mind, as long as you can
Posted: Sun Jan 26, 2025 4:27 am
Therefore, there are chances to improve your company. Furthermore, customers who complain allow you to regain their trust. Esteban Kolski, Customer Experience specialist, identified in his research that only dissatisfied customers complain. Among those who don't complain, % simply abandon the brand... And that's not what you want, right? Dissatisfied customers are not lost customers.
resolve the problem with dedication and agility. A good service chinese overseas canada number user list experience can transform the relationship with the brand. But, if the customer is ignored or poorly served, that complaint that had been made privately or restricted can take on uncontrollable proportions. This can generate an image crisis and much greater damage to the brand.
Therefore, it is important to know how to deal with customer complaints. You can’t ignore or treat an unhappy customer badly! The complaint shows that you still have the chance to recover — and even improve — your relationship with him. Given this point of view, it is very important to know that, for your business financial control to happen, your client's opinion is extremely necessary, because he is the one who makes your business happen.
resolve the problem with dedication and agility. A good service chinese overseas canada number user list experience can transform the relationship with the brand. But, if the customer is ignored or poorly served, that complaint that had been made privately or restricted can take on uncontrollable proportions. This can generate an image crisis and much greater damage to the brand.
Therefore, it is important to know how to deal with customer complaints. You can’t ignore or treat an unhappy customer badly! The complaint shows that you still have the chance to recover — and even improve — your relationship with him. Given this point of view, it is very important to know that, for your business financial control to happen, your client's opinion is extremely necessary, because he is the one who makes your business happen.