Despite the fact that the digital assistant has been working for only 2 months
Posted: Mon Jan 27, 2025 8:27 am
Previously, Yekaterinburg residents submitted gas meter readings through their personal account, website, or call center operator; now these tools have been supplemented by a voice assistant.
All you have to do is call the landline, the voice robot will answer instantly, greet the subscriber, find out the personal account number, check if the data is recorded correctly, and then accept and record the readings of all gas meters installed in the household one by one. The information is automatically entered into the company's database, which simplifies the creation and uploading of reports.
, the share of readings new zealand cell phone number list received through it already exceeds 40% and will grow in the future, since transmitting readings by voice is convenient for many categories of the population, and thanks to the round-the-clock operation of the voice assistant, it has become possible to transmit information even at night. Taking into account the constant training of the voice robot, by the end of the year, the collection of readings through it can reach 80%.
"The voice assistant from MTT has become an additional effective channel for collecting readings from gas meters. Residents of Yekaterinburg willingly transmit readings through the digital assistant, as it is fast, convenient and accessible to all groups of the population," commented Natalia Pyatkova, Head of the Consumer Relations Department at Yekaterinburggaz JSC.
"We are pleased to provide Yekaterinburggaz with a solution that automates voice communications and makes it easier for residents to transmit gas meter readings. MTT has accumulated a number of cases on the implementation of digital assistants in the housing and utilities sector, which is increasingly using innovative services to improve the quality of service to the population," said Ramil Bikkuzhin, Commercial Director of MTT.
The VoiceBox platform from MTT allows you to assemble a unique robot depending on the specifics and needs of a particular company. At the same time, the platform interface is simple and intuitive. Any specialist without programming skills can work in it. The robot is assembled from ready-made functional blocks: incoming and outgoing calls, speech recognition and synthesis, interactive menu, logical processing, forwarding, integration with an external database. Depending on the company's goals, you can choose a suitable number: a landline or in the 8-800 format.
All you have to do is call the landline, the voice robot will answer instantly, greet the subscriber, find out the personal account number, check if the data is recorded correctly, and then accept and record the readings of all gas meters installed in the household one by one. The information is automatically entered into the company's database, which simplifies the creation and uploading of reports.
, the share of readings new zealand cell phone number list received through it already exceeds 40% and will grow in the future, since transmitting readings by voice is convenient for many categories of the population, and thanks to the round-the-clock operation of the voice assistant, it has become possible to transmit information even at night. Taking into account the constant training of the voice robot, by the end of the year, the collection of readings through it can reach 80%.
"The voice assistant from MTT has become an additional effective channel for collecting readings from gas meters. Residents of Yekaterinburg willingly transmit readings through the digital assistant, as it is fast, convenient and accessible to all groups of the population," commented Natalia Pyatkova, Head of the Consumer Relations Department at Yekaterinburggaz JSC.
"We are pleased to provide Yekaterinburggaz with a solution that automates voice communications and makes it easier for residents to transmit gas meter readings. MTT has accumulated a number of cases on the implementation of digital assistants in the housing and utilities sector, which is increasingly using innovative services to improve the quality of service to the population," said Ramil Bikkuzhin, Commercial Director of MTT.
The VoiceBox platform from MTT allows you to assemble a unique robot depending on the specifics and needs of a particular company. At the same time, the platform interface is simple and intuitive. Any specialist without programming skills can work in it. The robot is assembled from ready-made functional blocks: incoming and outgoing calls, speech recognition and synthesis, interactive menu, logical processing, forwarding, integration with an external database. Depending on the company's goals, you can choose a suitable number: a landline or in the 8-800 format.