Outbound call center solutions are intelligently designed to ensure multiple customer service and sales goals for the Enterprise. Outbound Contact Center campaigns:
Find new customers, create demand for products and services, and communicate to customers.
Filter out potential customers for the sales team.
Generate leads from past customers, customers with product problems, customers looking for information.
Reduced employee travel costs as most communications are conducted over the phone.
Businesses can reduce costs by outsourcing professional sales teams.
2/ Improve customer experience – Customer care
According to statistics:
56% of companies improve customer service tomailing address example philippines compete with competitors.
60% of customers are willing to pay more if they are provided with good service.
86% cancel a service subscription after experiencing poor customer service.
As such, customer service plays a vital role for a business. With features like ACD intelligent call routing, IVR and CTI customer display are all the tools you need to provide customer service to even the most demanding customers.
3/ BPO Outsourcing:
Outsourcing Contact Center services is becoming an inevitable trend for organizations and businesses to:
Reduce investment costs in facilities, technology, engineering and human resources.
Increase competitiveness as well as the ability to focus on promoting the strengths of the business.
Thus, after deploying the MiCXM Contact Center system, you can be completely proactive in providing BPO Outsourcing services to your own customers.
The BPO areas that you can provide to your clients are:
Outsourced customer care/consulting services (Inbound Call/ Center Services)
Outbound Call Center Services
Logistics Outsourcing Services
Marketing & Advertising Outsourcing Services
Human resource outsourcing services
Business consulting outsourcing services