Here are some more useful tips:
Posted: Tue Feb 11, 2025 3:11 am
There are no unimportant links in the chain of customer interaction. Sales consultants, managers, support specialists, cleaners - if an employee contacts a client, he or she must do so with care. Yes, it is very difficult to build and debug such a system, monitor its implementation. But there is no other way to achieve truly high-quality customer service, which will form your reputation.
It is important that the care is sincere. Not saudi arabia mobile database ostentatious, not mechanical, but conscious. And it is necessary to convey the importance of this to each employee. This is a priority task. But here it is necessary to take into account how the business processes in the company are structured. If clients write in the comments that they did not receive due attention, and your managers simply do not have the opportunity to delve into each of them due to the colossal flow of tasks, then this is hardly the fault of the employees.
Therefore, building a quality service should start with attention to the company's employees. It will be difficult to demand that they care about the client if they themselves do not receive it. Love your employees - then they will be imbued with the importance of love for clients!
Remember that the client often approaches you already having some emotions about your offers. And you should strengthen positive emotions through customer service, remove possible worries and doubts. Remember, no matter how great your product is, poor interaction can completely kill client expectations.
Automate repetitive processes, but do not exclude humans from them completely. Transfer requests to technical support to a chat bot - add a "Call a specialist" button. Complete "botization" is not compatible with caring service.
It is important that the care is sincere. Not saudi arabia mobile database ostentatious, not mechanical, but conscious. And it is necessary to convey the importance of this to each employee. This is a priority task. But here it is necessary to take into account how the business processes in the company are structured. If clients write in the comments that they did not receive due attention, and your managers simply do not have the opportunity to delve into each of them due to the colossal flow of tasks, then this is hardly the fault of the employees.
Therefore, building a quality service should start with attention to the company's employees. It will be difficult to demand that they care about the client if they themselves do not receive it. Love your employees - then they will be imbued with the importance of love for clients!
Remember that the client often approaches you already having some emotions about your offers. And you should strengthen positive emotions through customer service, remove possible worries and doubts. Remember, no matter how great your product is, poor interaction can completely kill client expectations.
Automate repetitive processes, but do not exclude humans from them completely. Transfer requests to technical support to a chat bot - add a "Call a specialist" button. Complete "botization" is not compatible with caring service.