Currently, platforms like this have
Posted: Tue Feb 11, 2025 6:48 am
AI’s “Holy Grail”: Automated Remediation
The quest toward automated remediation is underway, but there is the potential with AIOps to do much more.
One example would be with a digital experience management platform. a variety of remediation scripts based on expert input that service desk agents use to either perform one-click remediations or to usa whatsapp number data recommend self-service options to users. The next step is having AI begin to model decision-making like an expert would.
Via constant monitoring, an AI could ingest incoming data and detect an anomaly or some other activity that exceeds preset thresholds. It could then perform a series of actions, similar to what happens with remediation scripts, to resolve the problem.
Just as importantly, if the AI model doesn’t resolve the problem, it would automatically open a ticket with the platform used for managing issues. It will give the service desk everything they need to proceed, including the location of the issue (application, device, and network), relevant insights the model has derived, and the level of priority the issue demands. That information will enable a service desk agent to resolve the problem quickly.
The quest toward automated remediation is underway, but there is the potential with AIOps to do much more.
One example would be with a digital experience management platform. a variety of remediation scripts based on expert input that service desk agents use to either perform one-click remediations or to usa whatsapp number data recommend self-service options to users. The next step is having AI begin to model decision-making like an expert would.
Via constant monitoring, an AI could ingest incoming data and detect an anomaly or some other activity that exceeds preset thresholds. It could then perform a series of actions, similar to what happens with remediation scripts, to resolve the problem.
Just as importantly, if the AI model doesn’t resolve the problem, it would automatically open a ticket with the platform used for managing issues. It will give the service desk everything they need to proceed, including the location of the issue (application, device, and network), relevant insights the model has derived, and the level of priority the issue demands. That information will enable a service desk agent to resolve the problem quickly.