How to respond to negative comments and reviews?
Posted: Wed Feb 12, 2025 9:46 am
Negative reviews about a company can pose a real threat to its image, especially if it has been built for a very long time. How to respond to negative comments that appear on Google's business card and other portals? When to ignore them, and when to respond or delete them?
As companies have grown online, the popularity UAE cell phone number list of customers commenting and reviewing their business has increased proportionally, so everyone is subject to criticism. Too many bad reviews can damage the reputation of the business or people mentioned by name, and thus hurt sales. A balanced response to individual opinions has its price. So how do you respond to a negative comment or review?
Who are the negative comments coming from?
There are several types of opinion formers or reasons why you might receive unfavorable comments on the Internet:
Criticism of the company's services.
In this regard, each opinion relates directly to the operation of the business - whether in the context of the inferiority of the services or goods offered, or the level of customer service. It is a kind of commentary on situations that may have actually taken place in reality.
As companies have grown online, the popularity UAE cell phone number list of customers commenting and reviewing their business has increased proportionally, so everyone is subject to criticism. Too many bad reviews can damage the reputation of the business or people mentioned by name, and thus hurt sales. A balanced response to individual opinions has its price. So how do you respond to a negative comment or review?
Who are the negative comments coming from?
There are several types of opinion formers or reasons why you might receive unfavorable comments on the Internet:
Criticism of the company's services.
In this regard, each opinion relates directly to the operation of the business - whether in the context of the inferiority of the services or goods offered, or the level of customer service. It is a kind of commentary on situations that may have actually taken place in reality.