How to create a knowledge base?
Posted: Tue Feb 18, 2025 6:40 am
The definition of a knowledge base has changed several times throughout the history of the Internet. At first, it was a term used to describe any complex data storage system that was more advanced than the average database.
Now, with the emergence of SaaS and its different uses, such as in marketing , the term has acquired a different meaning.
By definition, a knowledge base is a self-service repository or library armenia phone number list used to store easily retrievable information about your product, service, or topic.
Essentially, it is a collection of internal or external information about a company, structured in such a way that it can help employees or ideal customers find answers to their questions or concerns.
Nowadays, knowledge bases have become an integral part of any knowledge management system. As such, they appear in different formats and with different uses.
Read on to learn what exactly this concept is, its types, the importance of having a successful knowledge base , and what to include in one.
Types of knowledge bases
Importance of having a successful knowledge base
Now, with the emergence of SaaS and its different uses, such as in marketing , the term has acquired a different meaning.
By definition, a knowledge base is a self-service repository or library armenia phone number list used to store easily retrievable information about your product, service, or topic.
Essentially, it is a collection of internal or external information about a company, structured in such a way that it can help employees or ideal customers find answers to their questions or concerns.
Nowadays, knowledge bases have become an integral part of any knowledge management system. As such, they appear in different formats and with different uses.
Read on to learn what exactly this concept is, its types, the importance of having a successful knowledge base , and what to include in one.
Types of knowledge bases
Importance of having a successful knowledge base