it will take time and patience.
Posted: Sat Feb 22, 2025 9:10 am
Stage 2 – getting in touch. It is necessary to contact the dissatisfied client to make sure that he has no more complaints after the relevant measures have been taken. In addition, in most cases, users describe their experience of cooperation in the review incompletely – there is simply not enough information to work with negative responses, correct the situation, and satisfy the complaint. Therefore, personal communication is at least necessary to clarify the details.
Step 3 – determining the motivation. When working with negative reviews, it is important to understand the customer’s motive. Perhaps they are counting on receiving compensation: money, bonuses, individual privileges – or, alternatively, they consider it their duty to warn other customers about the company’s existing problems and thus seek to attract the venezuela cell phone number list organization’s attention (because they were not helped to resolve the issue during a direct appeal). In most cases, users write an exaggeratedly negative comment out of emotion. One way or another, establishing the exact reason will help to understand the customer’s needs and expectations. It will be easier to find what to offer in exchange for deleting an undesirable review or adding a comprehensive comment about the support provided. Both options will equally positively affect the company’s reputation.
Reaction to real reviews
Reacting to Fake Reviews
Well-written fake reviews can affect a company's reputation no less than real ones, if only because they are extremely difficult to recognize, especially for an ordinary buyer. The problem is that it is simply impossible to ask for removal or to process such requests in any way, because a real complaint does not exist in principle. There is only one legal way to remove someone else's fake comment from a website. And it is not that easy:
Stage 1 – catch the scammer. A real client knows all the details and particulars of what happened, can answer any clarifying questions in detail – from the company itself or other users. A fake review is written according to the technical specifications (if a professional freelancer is working on the order). The presence of details in the text increases the level of trust in it, but in this case, all the details are simply made up. In addition, in the description of what happened, you can find inconsistencies, errors. Do not be shy about pointing this out in a response comment, as well as asking for contact information.
Step 3 – determining the motivation. When working with negative reviews, it is important to understand the customer’s motive. Perhaps they are counting on receiving compensation: money, bonuses, individual privileges – or, alternatively, they consider it their duty to warn other customers about the company’s existing problems and thus seek to attract the venezuela cell phone number list organization’s attention (because they were not helped to resolve the issue during a direct appeal). In most cases, users write an exaggeratedly negative comment out of emotion. One way or another, establishing the exact reason will help to understand the customer’s needs and expectations. It will be easier to find what to offer in exchange for deleting an undesirable review or adding a comprehensive comment about the support provided. Both options will equally positively affect the company’s reputation.
Reaction to real reviews
Reacting to Fake Reviews
Well-written fake reviews can affect a company's reputation no less than real ones, if only because they are extremely difficult to recognize, especially for an ordinary buyer. The problem is that it is simply impossible to ask for removal or to process such requests in any way, because a real complaint does not exist in principle. There is only one legal way to remove someone else's fake comment from a website. And it is not that easy:
Stage 1 – catch the scammer. A real client knows all the details and particulars of what happened, can answer any clarifying questions in detail – from the company itself or other users. A fake review is written according to the technical specifications (if a professional freelancer is working on the order). The presence of details in the text increases the level of trust in it, but in this case, all the details are simply made up. In addition, in the description of what happened, you can find inconsistencies, errors. Do not be shy about pointing this out in a response comment, as well as asking for contact information.