This means setting up real-time notifications and listening for the following:
Posted: Thu Jan 23, 2025 3:23 am
Beyond comments are those ever-so-important reviews. Creating an online review management strategy to address feedback on third-party sites will enable your brand to maintain a full view of your customers’ opinions.
Another key feature of Sprout is the ability to wrangle all cyprus b2b leads
of your reviews from social media and beyond in a single platform. This gives you a more comprehensive view of your social media reputation and what your customers have to say about you without having to bounce between platforms.
A screenshot of the Sprout Social platform that demonstrates reviews aggregated from multiple review sites in one unified feed.
2. Track your company’s mentions (the good, bad and ugly)
Social media reputation management is an ongoing process.
Once you determine where your reputation stands, you need to set up your business to be able to respond to customers swiftly in the future.
Comments, tags and @-mentions of your business (e.g. @SproutSocial)
Hashtag analytics including brand-specific hashtags (e.g. #SproutSocial or #SproutChat)
Branded keywords (e.g. recognizing “Sprout Social” and “Sprout” as keywords across networks)
Having a pulse on these elements makes it easier to craft the appropriate best practices to follow when someone has a question, concern or reason to shout you out.
This once again highlights the benefit of using a platform like Sprout. With Sprout, you can consolidate all of your social messages and mentions in a single inbox. You can likewise share your various dashboard(s) among your teammates to cover more ground and speed up your social media response time.
Another key feature of Sprout is the ability to wrangle all cyprus b2b leads
of your reviews from social media and beyond in a single platform. This gives you a more comprehensive view of your social media reputation and what your customers have to say about you without having to bounce between platforms.
A screenshot of the Sprout Social platform that demonstrates reviews aggregated from multiple review sites in one unified feed.
2. Track your company’s mentions (the good, bad and ugly)
Social media reputation management is an ongoing process.
Once you determine where your reputation stands, you need to set up your business to be able to respond to customers swiftly in the future.
Comments, tags and @-mentions of your business (e.g. @SproutSocial)
Hashtag analytics including brand-specific hashtags (e.g. #SproutSocial or #SproutChat)
Branded keywords (e.g. recognizing “Sprout Social” and “Sprout” as keywords across networks)
Having a pulse on these elements makes it easier to craft the appropriate best practices to follow when someone has a question, concern or reason to shout you out.
This once again highlights the benefit of using a platform like Sprout. With Sprout, you can consolidate all of your social messages and mentions in a single inbox. You can likewise share your various dashboard(s) among your teammates to cover more ground and speed up your social media response time.