The text conditions of Super 8 keyword
Posted: Thu Jan 23, 2025 6:51 am
robot can be set to completely match the keyword, included in the text or not included in the text, at the beginning of the text, at the end of the text, etc.
For example, a condition like "contained in the text" is similar to a chatbot that can operate based on intent . When a customer asks "how to return a product," a keyword robot containing "return" in the text is triggered, and the relevant return process instructions are automatically transmitted, allowing zalo phone number data the customer to quickly obtain the information they need without having to bypass tedious steps. Or when the message sent by the customer contains "customer complaint", "complaint", or "media", the case will usually be automatically assigned directly through the keyword robot to the real customer service for immediate online processing.
Keyword bots can operate based on intent. Just set "text contains" specific intent keywords.
▲▼ OMO retail brand sets keywords such as "store" and "store". When customers ask store questions, store information will be automatically sent
For example, a condition like "contained in the text" is similar to a chatbot that can operate based on intent . When a customer asks "how to return a product," a keyword robot containing "return" in the text is triggered, and the relevant return process instructions are automatically transmitted, allowing zalo phone number data the customer to quickly obtain the information they need without having to bypass tedious steps. Or when the message sent by the customer contains "customer complaint", "complaint", or "media", the case will usually be automatically assigned directly through the keyword robot to the real customer service for immediate online processing.
Keyword bots can operate based on intent. Just set "text contains" specific intent keywords.
▲▼ OMO retail brand sets keywords such as "store" and "store". When customers ask store questions, store information will be automatically sent