Understanding customer needs and wants can help increase customer retention
Posted: Thu Jan 23, 2025 8:51 am
Additional Customer Retention Statistics
Numerous statistics can help determine how to keep customers spending money with a brand. The more times a customer returns, the higher the ROI of your marketing campaigns.
75% of customers prefer a brand that offers rewards for staying with them.
for 56%.
Email remains the number one tactic used to retain customers.
Organic search is the second most successful way to retain customers. AI can help predict patterns in this regard.
Paid search is the third most successful kuwait whatsapp resource marketing channel for customer retention.
Social media is, unsurprisingly, the fourth most successful marketing channel for bringing back customers.
Three-quarters of shoppers have changed their shopping behavior during the Covid-19 pandemic, with many changing the brands they buy from.
Location can also matter – for example, 62% of users in North America prefer Linux to Windows VPS servers , compared to 52% in Europe.
69% of consumers will buy more from a brand that delivers consistent messaging during communications and customer service.
90% of customers say that how a brand responds in a crisis determines whether it is trustworthy.
Only 48% of customers say they trust companies.
Only 40% of customers will spend money with a brand that has a poor customer experience.
70% of customers will not forgive a brand if they have a bad experience.
Customers who have had a good experience are 34% more likely to return to a brand.
It takes 12 positive customer experiences to make up for one negative experience.
Final Word: Customer Retention Statistics
To build a great brand, you need to retain customers. This can be harder than it seems. Good experiences, personalization, and loyalty programs seem to be the best options to help your brand retain more customers and generate more revenue.
Numerous statistics can help determine how to keep customers spending money with a brand. The more times a customer returns, the higher the ROI of your marketing campaigns.
75% of customers prefer a brand that offers rewards for staying with them.
for 56%.
Email remains the number one tactic used to retain customers.
Organic search is the second most successful way to retain customers. AI can help predict patterns in this regard.
Paid search is the third most successful kuwait whatsapp resource marketing channel for customer retention.
Social media is, unsurprisingly, the fourth most successful marketing channel for bringing back customers.
Three-quarters of shoppers have changed their shopping behavior during the Covid-19 pandemic, with many changing the brands they buy from.
Location can also matter – for example, 62% of users in North America prefer Linux to Windows VPS servers , compared to 52% in Europe.
69% of consumers will buy more from a brand that delivers consistent messaging during communications and customer service.
90% of customers say that how a brand responds in a crisis determines whether it is trustworthy.
Only 48% of customers say they trust companies.
Only 40% of customers will spend money with a brand that has a poor customer experience.
70% of customers will not forgive a brand if they have a bad experience.
Customers who have had a good experience are 34% more likely to return to a brand.
It takes 12 positive customer experiences to make up for one negative experience.
Final Word: Customer Retention Statistics
To build a great brand, you need to retain customers. This can be harder than it seems. Good experiences, personalization, and loyalty programs seem to be the best options to help your brand retain more customers and generate more revenue.