Optimized and agile business processes lead to increased customer satisfaction. This became clear in the example of the complaining customer. Especially in the case of complaints, it is extremely important to keep the negative effects of customer dissatisfaction on the company as low as possible. At the same time, it is important to recognize the indications of internal weaknesses and market opportunities contained in complaints and to use them for the company's success. Optimized processes reduce the number of customer complaints on vietnam gambling data the one hand and enable process-oriented complaint management on the other. Digital assistants make it possible to digitize processes across the board and thus also contribute to increasing customer satisfaction.
employee satisfaction
In addition to their salary, employees today also place particular value on an attractive and fulfilling work environment in which they can use their skills and contribute to the company. In times of a shortage of skilled workers, it is also essential for successful companies to create a work environment that motivates their employees. Well-developed business processes contribute to increasing employee satisfaction and improving work performance. Employees can concentrate on their tasks and transparent processes promote and improve teamwork. Intelligent tools for process automation can compensate for the shortage of skilled workers and relieve the burden on those responsible for the process because they enable process modeling without programming knowledge.