Shopify's built-in returns management tools can help you design a simple and reliable process.
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What is returns management?
Why is returns management important for your business?
What are the benefits of managing returns with Shopify?
Manage your returns and refunds easily in Shopify
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The returns process can be complex and even introduce friction into the buyer’s journey, which can impact profitability. Companies that accept returns can turn them into an opportunity to delight customers, improve their product offering, and increase customer lifetime value.
Having a proper system in place to manage returns is key, as these requests can be time-consuming and costly, with hours spent on emails and customer service calls. To turn returns into an advantage, canada whatsapp you need to have an effective returns management process in place.
Shopify's built-in returns tools can help you design a returns management process that's simple, reliable, and focused on your customers' needs.
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What is returns management?
Returns management is the process of managing the flow of returns between customers and businesses. It involves connecting with customers, managing returned orders, receiving products, managing inventory, and more.
Many parts of the supply chain are affected by returns, including warehousing, inventory management , and profitability.
Why is returns management important for your business?
Returns have become an integral part of business operations, especially for ecommerce stores . The returns experience a retailer offers can greatly influence a customer’s likelihood of making a repeat purchase from that store.
In an increasingly expensive world, retaining customers is more important than ever. You can spend five times more on attracting new customers than on keeping existing ones.
That’s why investing in the returns experience is critical: you can retain more customers, improve loyalty and increase customer lifetime value.
What are the benefits of managing returns with Shopify?
Manage your returns and refunds in one place
The first step is to make sure you have returns management functionality in place to handle all returns and refunds seamlessly on your store.
Return requests in Shopify
Shopify's returns management solution can help you improve the post-purchase experience for your business and your customers. These free, integrated tools are at your disposal:
Centralized Returns: Create manual returns and manage buyer-initiated returns from your sales channels, all in one place.
Change Management: Create, track, and manage changes directly from your Shopify admin, helping you retain more revenue.
Automated Notifications: Keep your customers informed with fully customizable email notifications sent automatically during the returns process.
Return costs: Set up, track, and report on costs associated with returns, such as restocking fees or return shipping costs, helping you minimize the impact on your profitability and refine your return policies.
Return shipping labels: You can upload your own label and send it to your customers. You can also generate return labels with our own 3PL, Shopify Fulfillment Network.
Inventory Replenishment: You can track your customer's return, replenish the returned inventory, and make it available to sell again in your online store.
Refund Customer: When the product is returned, you can refund the customer to their original payment method with one click.
Make returns easier for your customers