Know your customer from the beginning

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Know your client thoroughly from the beginning of the collaboration and understand what their expectations are and the goals they have set for themselves. Study the starting situation that the client presents to you and invest the right amount of time to create the right strategy.

Ask questions, even through short questionnaires, and use the data collected to establish an optimal working relationship.

Involve the customer in the workflow
Try to involve the client in the strategy planning: in this way line data you can also avoid the problem of difficulty in delegating.

You can use software that allows you to share the workflow, allowing multiple users to participate. Among these software we find Asana, Trello and Slack.

Work on CRM
To focus on customer needs, work on CRM (Customer Relationship Management).