Tailor-made customer service solution: Zenvia Customer Cloud has what your company needs

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Zenvia Customer Cloud: all the features for the best service
A tailored plan for each company
How Zenvia Customer Cloud takes your service to the next level
Centralize your service channels
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Providing quality customer service is essential to the success of any business. It’s not enough to simply respond to requests; you need to ensure that each interaction is fast, personalized and efficient. So how can you take customer service to the next level?

To answer this question, let’s talk about line database solution! Zenvia Customer Cloud and its Servicing module offer a complete set of tools to optimize communication with your customers and maximize your team’s operational efficiency. In other words, everything your customer service needs.

Zenvia Customer Cloud: all the features for the best service
Zenvia Customer Cloud offers a powerful and flexible solution that adapts to the specific needs of each company. Regardless of the size or segment of your business, you can count on the right tools to transform your customer support.

With the recent integration of Movidesk, Zenvia has further expanded its capabilities. Now, companies looking for customer service solutions, including those interested in Movidesk, will be directed to the plan that best fits their needs . Zenvia ensures that each customer receives the most appropriate solution for their customer service challenges, achieving the best results.

A tailored plan for each company
For those exploring the market in search of the ideal solution, Zenvia offers a personalized approach. Those looking for quality customer service tools will find Zenvia to be the best option to align the desired functionalities with the specific needs of the business.

Therefore, by adopting Zenvia Customer Cloud, companies gain access to a service solution that includes:

– Intelligent service classification: use artificial intelligence to provide detailed insights into each ticket, including customer satisfaction and intent indicators.

– Customizable control panels: adjust the interface according to your team’s specific needs, improving visibility and service management.

– SLA contracts for prioritizing demands: ensure that the most urgent requests are met first, maintaining excellence in customer service.

– Custom access profiles: configure different access levels for users, ensuring that each employee has the appropriate permissions to perform their tasks.

– Real-time notifications: Receive instant alerts about important updates, ensuring nothing slips through the cracks.

– AI-powered writing assistance: Improve the quality of responses you send to customers with automatic corrections and tone suggestions.

How Zenvia Customer Cloud takes your service to the next level
Speaking of ticket management , each customer contact, whether via chat, email or any other channel, is automatically converted into a ticket, allowing for rigorous and efficient monitoring of each request.

Artificial intelligence features enable automatic insights , where support agents receive valuable information about each ticket, such as a summary of the request and response suggestions.

Additionally, ticket management is made easier by customizable views that allow agents to customize their workspaces to suit their preferences and needs. This flexibility in the user interface is essential for staying organized and focused, especially in support environments with high request volumes.