Manage conversations yourself, or create cases for other team members to complete

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Screenshot of Sprout Social Instagram competitor report showing competitor follower and audience growth.
social listening
Sprout's social listening solutions and AI-driven technology offer custom themes or pre-built theme templates, allowing you to quickly perform competitor analysis, analyze brand health, uncover industry insights, analyze greece b2b leads campaigns and monitor events.

Our social listening solutions enable you to proactively understand how your audience views you and your competitors, discover influential partners, identify emerging trends, and respond to crises with custom alerts and granular sentiment analysis.


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customer service
Sprout’s social media customer service solution goes beyond just responding to reviews. Our features enable smooth team collaboration and provide ways to improve customer experience across platforms.

See in real time when other team members respond to comments in your inbox to avoid duplication of effort and a disjointed customer experience.

Quickly address customer needs with Sprout's AI replication capabilities or preset FAQs stored in the asset library. Further free up your team’s time with a customizable SproutBot that handles common issues for you.

With Sprout's customer service solutions, interact directly with customers and view the extent of past interactions for more context. Effectively bridge the gap between sales and customer service and gain a 360-degree view of your customers and their brand journey with our Salesforce and Zendesk integration.