We can create campaigns for WhatsApp and SMS after observing the behavior of each person who interacts with your company via webchat.
3. Integrate webchat with other platforms
The webchat can be connected to platforms like Digisac that centralize your services in one place.
This allows your business to use omnichannel to increase the quality of support and even generate reports.
Furthermore, this is a strategy used to offer a positive experience how to write philippine phone number regardless of the channel used to interact with brands.
See how to build customer loyalty through omnichannel by clicking here .
4. Increase lead generation
When you have a quality website and provide relevant information to your audience, web chat will increase lead generation due to the ease it creates.
With just a few clicks, users can interact and ask questions with different sectors of their company.
Think of webchat as a salesperson who is available 24 hours a day to assist your customers.
In addition to this tool, you can put the tips below into practice to increase lead generation.
Apply A/B testing to your website page and see which version encourages leads to get in touch the most.
Provides free content on the page by filling out a form.
Have a compelling call to action.
If these tips were useful to you, follow Digisac on Instagram by clicking here .
5. Build trust with your base
Webchat increases the chances of users interacting with your company again by 63% , this happens when you offer quality service and resolve visitors' queries.
Service companies typically have a longer sales cycle, and by using this tool you ensure that they have a good impression of your business every time they contact you.
You can also retain customers who already consume your product/service whenever they have a question or problem while using it.
A study conducted by ATG, acquired by Oracle in 2010, showed that 90% of consumers feel confident in companies that use online chat .
6. Reduce costs
Unlike teams, webchat is available 24 hours a day and even if your team is not working, initial support can be provided by configuring a chatbot.
Beyond this point, you will have the possibility to record and analyze conversations, reduce response time and interact with several people at the same time.